The Technology Behind Taziki’s: A Scalable Tech Stack Built for Franchise Growth
If you asked our founder, Keith Richards, about Taziki’s technology in 1998, he would tell you, “We had three menu screens. Joaquin, Raul, and Sergio.”
Those employees, while very smart, can not be at every one of Taziki’s over 100 locations today. In order to scale, Taziki’s partners with over a dozen technology providers.
Taziki’s Mediterranean Café uses an integrated technology stack to support restaurant operations, digital ordering, internal management, and guest engagement. These systems are designed to improve efficiency and consistency while allowing restaurant teams to focus on delivering fresh, Mediterranean-inspired food and a reliable guest experience.
In its restaurants, Taziki’s uses Square for Restaurants as its point-of-sale system, supported by FreshKDS, Epson printers, and network hardware that connects front- and back-of-house operations. Together, these tools support order accuracy, kitchen workflow, and daily restaurant management.
Taziki’s digital and off-premise channels are supported by unPlug for web ordering and upcoming mobile app experiences, Cuboh for third-party delivery aggregation, and CaterZen for catering operations. These platforms help centralize orders across multiple channels.
The main component of the whole tech stack is Restaurant365. R365 is a restaurant management system, supplemented by Chabi for data analytics and business intelligence. Ovation supports guest feedback, Axonify supports employee training, and Braze helps manage guest communications. Additional tools such as Deskpro and goHappy support internal operations and employee engagement. R365 is the powerful tool that brings everything together to make ideal schedules, ordering, and produce flash P&Ls.
Overall, technology at Taziki’s is used as a supporting layer to enable operational consistency and meaningful guest experiences across its restaurants.
Taziki’s may have started out low-tech, but today it is anything but. And those “menu screen” employees from over 25 years ago? They’re still with Taziki’s today.