Turning Guest Feedback Into Hospitality: Taziki’s + Ovation
How Taziki’s Uses Ovation to Capture Guest Feedback and Deliver Next-Level Hospitality
See how Taziki’s Mediterranean Cafe uses the Ovation guest feedback platform to modernize hospitality, recover guests in real time, and strengthen operations in a podcast clip with CEO Dan Simpson.
Hospitality has always been at the heart of Taziki’s Mediterranean Cafe. But the way guests share feedback has changed fast.
Today, a guest might:
DM a store on social media
Leave a review on Google
Hit reply to an email
Message through an ordering platform
Say something in-person to staff
As Dan Simpson (CEO of Taziki’s) puts it in a recent episode of Give an Ovation, feedback can get fragmented across channels, and when it’s scattered, it’s easier to miss what matters most, the chance to take care of the guest, quickly and consistently.
That’s why modern guest feedback tools are becoming essential for multi-unit restaurants that care deeply about the experience. One platform we’re excited about in this space is Ovation.
Watch the video clip here »
Quick Teaser: What Dan Simpson Shares in the Episode
In this Give an Ovation conversation, Dan talks about how centralizing guest feedback helps hospitality-focused brands stay true to the guest, especially when feedback is coming in from “omni-channel” sources that can easily get lost.
If you’re evaluating restaurant franchise opportunities, it’s a powerful reminder of something experienced operators already know…Great hospitality isn’t accidental, it’s built through systems.
Systems that help teams hear the guest, respond fast, and improve the operation.
What Is Ovation?
Ovation is a guest experience management platform built for restaurants. It’s designed to help brands collect more feedback, recover unhappy guests quickly, and turn insights into operational improvement.
A few hallmark elements Ovation is known for:
1) Frictionless guest feedback (especially via SMS)
Ovation is built around short, easy-to-complete surveys often starting with a two-question, SMS-based survey so restaurants can capture feedback at much higher rates than traditional long forms.
2) Real-time guest recovery
When a guest has a poor experience, speed matters. Ovation emphasizes real-time alerts and recovery workflows so teams can respond quickly and bring guests back.
3) Feedback from multiple ordering channels
Ovation highlights integrations and feedback capture methods (like text and QR) designed to reach guests whether they ordered dine-in, takeout, delivery, etc.
In short: Ovation helps restaurants listen better, respond faster, and improve smarter.